I just want to permanently document what I say is good customer service, of which I tooted about on dataare.cool; an experience with DisplayBuddy’s support and Sage.
On Display Buddy
You know what’s lovely?
I sent a support request email to the maker of a small ultility app I use on MacOS with all the details necessary to get a remedy.
And a few hours later I got a response with all the details of the remedy.
No « we received your support ticket » email. No further details required email. No slop response.
Just a brief three sentence, no salutation (nor NPS rating request) solution-orientated reply.
Original post
I’ve been using DisplayBuddy for several years, but recently installed it on my MacBook (in addition to my Mac mini). I only had the one licence, and lost my ability to reactivate it on my mini. I sent a simple email, asking to reset my licence and whether I could buy an upgrade.
Their response was clear, they did what I asked, and followed it up with providing a discount code to aide with my upgrade. 10/10 support, perfect.
On Sage
Sage is still providing me minor replacement parts and troubleshooting for my Barista Express I purchased in 2017. Without a subscription based SageCare+.
I think Sage provides the pinnacle of customer service.
Original post
This one is more glib; mostly mocking Apple for how you have to pay for good support.
I’ve had my Barista Express since 2017, and if you take into account all the coffees I’ve built it’s incredible value for money. Three years ago they arranged a sump replacement at cost, and just today they’ve sent over a new group head to help solve some poor extraction problems I’ve been having. That was done via a painless video call (that didn’t use Teams or WebEx). They’re throwing in a free bag of coffee (to help with the troubleshooting).
Pretty good all around. Compared with the horrible multi-email AI-bullshit I get everywhere else.
Thanks DisplayBuddy and Sage. You made my week.
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